A well-respected company in the Anaheim area is seeking a Customer Service Representative who is personable, detail-oriented, and committed to delivering excellent service. This is a great opportunity for someone who values stability, enjoys helping others, and thrives in a structured, professional environment.

Position Overview:
The ideal candidate will be responsible for handling customer inquiries, processing orders, resolving issues efficiently, and ensuring a high level of client satisfaction. This role requires a balance of professionalism, empathy, and strong communication skills.

Key Responsibilities:

Respond to customer inquiries via phone and email in a prompt, courteous manner

Enter and process customer orders accurately using internal systems

Track and follow up on orders, shipments, and delivery status

Resolve customer concerns or complaints with a focus on first-call resolution

Collaborate with internal departments to ensure customer expectations are met

Maintain accurate records of customer interactions and transactions

Qualifications:

2-4 years of customer service experience, preferably in a corporate or office setting

Strong communication and problem-solving skills

Proficient with Microsoft Office and CRM systems

Dependable, organized, and detail-oriented

High school diploma or equivalent required; college coursework a plus

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.