We are looking for a dedicated and customer-focused Customer Service Representative to join our team in San Leandro, CA. The ideal candidate will be responsible for providing high-quality support to our customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role requires excellent communication skills, attention to detail, and a commitment to delivering exceptional service.

Key Responsibilities:
Respond to customer inquiries via phone, email, or in person in a timely and professional manner

Resolve customer complaints and issues efficiently while maintaining a positive attitude

Process orders, forms, applications, and requests

Maintain accurate customer records and update account information as needed

Collaborate with internal teams (e.g., sales, operations, shipping) to ensure customer needs are met

Follow company policies and procedures for service delivery and customer interaction

Identify opportunities to improve customer satisfaction and report trends to management

Assist with administrative tasks as needed to support the department

Qualifications:
High school diploma or equivalent required; associate degree preferred

1–2 years of customer service or related experience

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry

Ability to work in a fast-paced environment and manage multiple tasks

Friendly, professional demeanor with a passion for helping people

Bilingual (Spanish or another language) is a plus

Working Conditions:
Office-based role located in San Leandro, CA

Standard Monday–Friday business hours; occasional weekend or evening availability may be required

May require extended periods of sitting and working on a computer



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.