Job Summary

We are seeking a Customer Service VIP Specialist for a direct hire opportunity in San Antonio, TX. This role supports high-value business and VIP customers in a fast-paced banking and consumer lending environment, with a strong focus on white-glove service, escalation support, and customer experience excellence.

The Customer Service VIP Specialist will serve as a trusted point of contact for complex customer needs, helping resolve issues with professionalism, empathy, and urgency. This is an excellent opportunity for someone with strong telecom customer service experience who enjoys solving problems, building relationships, and supporting customers who require a higher level of care.

This role offers a collaborative team environment, career growth potential, cross-training opportunities, and the chance to be part of a high-visibility customer support program. Candidates who thrive in structured, customer-focused environments and value teamwork, professional development, and service excellence will be well positioned for success.

Key Responsibilities

- Handle escalated customer inquiries and resolve complex service issues with professionalism and urgency.
- Deliver white-glove customer support to VIP and high-value business customers across multiple industries.
- Build strong customer relationships through active listening, empathy, and effective problem-solving.
- Document customer interactions accurately in CRM systems, including Salesforce or similar platforms.
- Collaborate with internal teams to ensure timely follow-up, issue resolution, and a positive customer experience.
- Communicate clearly with customers, stakeholders, and team members in a fast-paced call center environment.

Compensation and Benefits

- Pay: $19.00 - 19.50 per hour.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM or 10:00 AM to 7:00 PM.
- Location: San Antonio, TX 78235.
- Type: Direct hire.
- Opportunity to work on a high-visibility program.
- Career growth and promotion opportunities.
- Cross-training and skill development.
- Collaborative team environment.
- Flexible work options after training completion.

Required Qualifications and Skills

- Support VIP and high-value business customers with escalated service needs.
- Resolve complex customer inquiries related to service, billing, product questions, or technical concerns.
- Accurately document customer interactions and issue resolution steps in CRM systems.
- Partner with internal teams to drive timely solutions and maintain a high-quality customer experience.

- 2 or more years of customer service, account management, or customer success experience.
- 2 or more years of telecom customer service experience.
- Experience using CRM platforms such as Salesforce.
- Strong verbal and written communication skills.
- Excellent problem-solving, critical-thinking, and active listening skills.
- Ability to remain calm under pressure and manage escalations with professionalism and empathy.
- Strong attention to detail and a customer-focused mindset.
- Ability to work in a Secure Workspace environment with no personal electronics, paper, or pens.

Preferred Qualifications

- Leadership experience.
- Telecom call center or technical support experience.
- Experience supporting billing questions, product inquiries, or hardware and software troubleshooting.
- Tier 1 or Tier 2 technical support experience.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.