We’re Hiring! – Customer Service Supervisor

?? Location: Cataño, Puerto Rico
?? Schedule: Full-Time
?? Industry: Distribution

Duties:

Assist in supervising the department.

Handle a high volume of incoming calls.

Make decisions in customer-related situations.

Manage collections for damaged or claimed merchandise.

Prepare and coordinate merchandise pickups.

Process credits for recalled or decomissioned merchandise.

Perform Pick-Up sales and customer collections.

Maintain incident records.

Generate sales opportunities.

Identify and assess customer needs to ensure satisfaction.

Build sustainable relationships with customer accounts through honest and interactive communication.

Provide accurate, valid, and complete information using the appropriate methods and systems.

Handle customer complaints, offer appropriate solutions and alternatives within set timeframes, and follow up to ensure resolution.

Perform billing and document control.

Follow established communication procedures, guidelines, and company policies.

Collaborate with other departments as needed.

Requirements:

Bilingual (English/Spanish).

Organized and responsible.

Proficient in Microsoft Office.

Fast and agile in managing high call volumes.

Strong analytical skills to efficiently address customer situations and provide solutions in accordance with company policies.

Motivated to learn and apply new knowledge.

Adaptable to change.

Excellent verbal and written communication skills.

Previous experience in distribution and/or manufacturing industry.

Customer Service experience in distribution companies.

Experience with ORACLE (preferred).

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.