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Customer Service Specialists

Job Post: VT-MA-14742

  • Up to $27,000
  • Burlington, 05401

Great Career Opportunity!
Great hours: 8:00 a.m. - 5:00 p.m. - Monday - Friday

Willing to train if you have customer service, hospitality or retail experience

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Additional Skills

High School diploma/GED
1 year+call center or customer service or hospitality or retail
Computer literate
Able to multi-task and work in a fast-paced environment

AppleOne Representative Contact Info

Account Executive Name:
Brenda Ellison
Branch Phone:
Branch Fax:
(714) 842-3127
16371 Beach Blvd. Suite 238 , Huntington Beach, CA 92647