Customer Service Representative – Make a Difference Every Day!
Public Transit Services | Community-Focused Role

Do you enjoy helping people, solving problems, and being a friendly face in your community? We’re looking for a Customer Service Representative who’s ready to bring positive energy and strong communication skills to a dynamic and impactful role.

What You'll Do:
Provide helpful, accurate information about public transportation options
Assist riders with reservations, fare purchases, and lost & found items
Handle cash transactions and maintain organized records
Represent the agency at community events, presentations, and on the street
Support outreach efforts and help improve the customer experience
Perform clerical tasks and use a variety of office tools and transit software

What You Bring:
Strong communication and people skills—you're great at making others feel heard and supported
Confidence handling transactions, scheduling rides, and resolving customer questions
Ability to stay organized, multitask, and work independently
Comfortable using Microsoft Office and learning transit systems
High school diploma (or equivalent experience) and a valid driver’s license

Flexibility:
You’ll need to be open to working various shifts, including evenings and weekends, and be physically able to lift up to 55 pounds occasionally.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.