Job Post: ar-csr
Growing and Dynamic company in the Beauty Industry is looking to hire multiple Customer Service Representative(s).
Function and Responsibilities:
Receives (by telephone, email or fax) requests for orders, quotations, and lead times from customers. Makes quotations on standard items, enter orders, and relays pertinent order information to customers. Coordinates with other departments in handling purchase orders and providing service to customers.
•Answers sales and customer service calls from our customers in a timely and friendly manner.
•Advise customers on various aspects of product line.
•Makes price quotations immediately by phone and email on price book items. Prepares forms for price quotations on items not contained in price book and forwards to clerk for preparation of quotations.
•Follow up on inquiries regarding delivery information. Work closely with expeditor in production control regarding deliveries of scheduled shipments.
•Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.
•Act as an initial contact in investigating and resolving when possible any issues arise in the course of providing service.
•Input accurate information into the order system; ensuring all records and required information is retained on each customer’s account.
KNOWLEDGE and SKILLS
•Good communication skills, both written and verbal.
•Excellent telephone skills including the ability to listen effectively to customers.
•Ability to help resolve and follow problems through to a satisfactory conclusion.
•Proficient in PC computer skills with the ability to use the company standard systems software.
•Ability to remain calm and work under pressure.
•Works well in a fast paced environment and has the ability to make quick decisions.
•Has the ability to interface positively with all levels of employees.
•High school diploma preferred; experience will substitute for education.
•2-5 years customer service experience handling the responsibilities outlined above.
Great benefits. Apply for this great position as a customer service representative(s) needed today! Please send resume as Microsoft Word attachment to Azuri Ross for immediate consideration
**BASE SALARY IS DEPENDENT ON EXPERIENCE**
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.