Job Summary

We are seeking dependable, customer-focused Remote Customer Service Representatives to support a high-performing customer care team. This role is ideal for professionals who enjoy helping customers resolve billing questions, service requests, account updates, payment arrangements, and urgent service-related concerns.

This opportunity offers a structured paid training program, steady weekday scheduling, and the chance to build valuable customer service, problem-solving, and call center skills in a remote environment. Candidates can expect supportive leadership, clear performance expectations, positive teamwork, and a service-driven culture focused on helping customers with professionalism and care.

Key Responsibilities

- Answer inbound customer calls related to utility billing, account maintenance, service requests, payments, and emergency-related concerns.
- Research billing issues, meter readings, refunds, compensation requests, payment inquiries, and account changes.
- Process move-ins, transfers, service additions, payment arrangements, and available customer assistance program requests.
- Provide service order updates, manage customer inquiries, and route escalated concerns to the appropriate departments.
- Navigate multiple systems while meeting quality standards, performance metrics, and team goals.
- Promote self-service resources and deliver a professional, helpful customer experience on every interaction.

Compensation and Benefits

- Pay: $32 to $35 per hour.
- Job Type: Direct Hire.
- Location: Remote.
- Schedule: Monday through Friday, 40 hours per week, within operating hours of 7:00 AM to 7:00 PM.
- Assignment Duration: Through April 2027.
- Training: 13-week paid training program.
- Overtime: Occasional overtime may be available based on business needs.
- Emergency Coverage: During severe weather events or service disruptions, employees may be asked to work outside normal operating hours, including between 6:00 AM and 12:00 Midnight, based on business needs.

Required Qualifications and Skills

- Support inbound customer service calls related to billing, account updates, service requests, and payment arrangements.
- Research and resolve customer concerns while navigating multiple systems and applications.
- Process account maintenance transactions, service changes, refunds, and order status updates.
- Meet call quality, productivity, and customer satisfaction expectations in a remote work environment.

- High School Diploma or equivalent required.
- At least 1 year of customer service experience required.
- Strong verbal and written communication skills.
- Proficiency using computers and navigating multiple applications at the same time.
- Ability to type 60 to 65 WPM.
- Must be at least 18 years old.
- Strong problem-solving, conflict resolution, and basic math skills.
- Ability to successfully complete a customer service aptitude assessment.
- Availability to work within operating hours of 7:00 AM to 7:00 PM.
- Ability to attend and successfully complete a 13-week paid training program.
- High-speed hardwired internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload.
- No Wi-Fi-only or satellite internet connections.
- Private, secure, and distraction-free workspace.
- Ergonomic home office setup suitable for full-time work.
- Smartphone capable of supporting required security and VPN applications.

Preferred Qualifications

- 1 to 3 years of call center experience.
- Previous work-from-home customer service experience.
- Utility industry experience.
- Experience meeting performance metrics in a high-volume customer support environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.