Customer Service Representative
Temp to Hire
Pay: $29.00 Salary: $60,320.00
Oceanside, CA

Job Summary:
The Customer Service Representative will be responsible for providing exceptional support to our clients and ensuring a smooth workflow in daily operations.

This role will focus on:
Addressing customer inquiries via email and phone
Processing orders - Microsoft Dynamics is a huge plus as well as Microsoft Office
Resolving issues while aligning with the organization’s overall goals. (shipping inquiries, order complaints, product modifications/cancellations/requests)
Work closely with sales, logistics, and technical support teams to resolve customer issues.

Duties may vary depending on departmental needs and may include administrative tasks, data entry, and collaboration with various teams to enhance customer satisfaction. The ideal candidate will be dedicated to delivering high-quality service and maintaining strong relationships with our customers.

Essential Duties:
Customer Support:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with order placement, modifications, and cancellations.
Resolve customer issues and complaints, ensuring a positive experience.
Provide product information and guidance to help customers make informed decisions.

Order Processing:
Accurately enter and maintain customer orders in the system.
Collaborate with internal teams to ensure timely fulfillment and delivery of orders.
Monitor order status and communicate updates to customers as needed.
Maintain accurate records of customer interactions and transactions.

Team Collaboration:
Work closely with sales, logistics, and technical support teams to resolve customer issues.
Participate in team meetings to discuss challenges, share insights, and suggest improvements.
Assist in training new staff members on customer service protocols and systems.
Contribute to a positive team environment by fostering collaboration and open communication.

Administrative Support:
Perform data entry and maintain customer databases to ensure up-to-date information.
Assist in preparing reports related to customer feedback and service performance.
Support team members with various administrative tasks as required.
Help develop and maintain customer service procedures and documentation.

Required Skills/Abilities:
Communication Skills:
Excellent verbal and written communication skills.
Strong listening skills to be able to understand customer needs.
Ability to handle difficult conversations with professionalism.

Problem-Solving Skills:
Strong analytical skills for effective issue resolution.
Ability to remain calm under pressure.
Initiative to suggest process improvements.

Technical Proficiency:
Familiarity with CRM systems.
Proficient in Microsoft Office Suite.
Ability to quickly adapt to and learn new software and technologies.

Teamwork and Collaboration:
Effective in team-oriented environments.
Willingness to assist colleagues and share knowledge.
Flexibility to adapt to changing priorities.

Education and Experience:
· Education: High school diploma or GED required; relevant coursework or training in customer service is preferred.
· Experience: Prior experience in customer service, preferably in healthcare, biotech, or related settings is preferred.
· Certifications: Customer service or sales certifications are a plus.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.