Job Summary

We are seeking dependable full-time Customer Service Representative-WFH candidates for a contract/temporary opportunity in the energy and utilities industry. This remote call center role is a strong fit for customer-focused professionals who enjoy helping people, solving problems, and working in a structured, performance-driven environment.

As a Customer Service Representative-WFH, you will support customers with utility billing questions, service requests, account updates, emergency calls, payment arrangements, and assistance program referrals. This opportunity offers a supportive team setting, clear expectations, structured 13-week training, and the chance to build valuable experience in a high-demand customer support field.

The ideal candidate is reliable, patient, detail-oriented, and comfortable using multiple computer systems while delivering professional service from a secure home workspace. Success in this role requires strong communication skills, adaptability, sound judgment, and a positive attitude toward learning and teamwork.

Key Responsibilities

- Respond to inbound customer calls regarding utility bills, meter reads, service requests, emergency calls, account inquiries, and payment questions.
- Process move-ins, service transfers, refunds, compensation requests, payment arrangements, and account updates.
- Investigate billing accuracy concerns and route escalated customer issues for resolution when needed.
- Initiate service orders, provide service order status updates, and direct customers to appropriate self-service channels.
- Refer customers to special programs such as Energy Assistance, CRISIS, Dollar Energy, or other available support resources.
- Meet individual deadlines, call center performance metrics, and team goals while working cooperatively in a remote environment.

Compensation and Benefits

- Pay rate: $22 to $24 per hour.
- Job type: Contract/Temporary.
- Work arrangement: Work from home.
- Location: Chester, VA.
- Candidates must be within a 45-mile radius.
- Schedule availability required between 7:00 a.m. and 7:00 p.m.
- Must be able to attend 100% of the 13-week training program.

Required Qualifications and Skills

- Handle customer billing, service order, emergency, and account-related calls in a professional remote call center setting.
- Process utility service requests, account changes, payment arrangements, and customer assistance referrals.
- Use multiple computer systems, tabs, and windows to research, document, and resolve customer inquiries.
- Meet call center performance metrics, deadlines, and team expectations.

- High school diploma or equivalent required.
- Minimum of 1 year of customer service experience required.
- Must be 18 years of age or older.
- Strong written and verbal communication skills.
- Strong problem-solving, conflict resolution, and basic math skills.
- Advanced computer skills, including the ability to navigate multiple tabs, windows, and systems.
- Must have the ability to type 60 to 65 WPM.
- Must complete a CSR aptitude assessment.
- Must maintain high-speed wired internet access with at least 75 Mbps download and 15 Mbps upload.
- Must use hardwired internet only, with no Wi-Fi or satellite internet.
- Must have a secure, private, non-disruptive workspace in the home with proper ergonomic office equipment and setup.
- Must have a smartphone available to download and use a VPN app on a personal device.
- Must be reliable, detail-oriented, adaptable, and enthusiastic about learning.

Preferred Qualifications

- 2 to 3 years of call center experience preferred.
- Previous work-from-home customer service experience preferred.
- Utility industry experience preferred.
- Experience handling high-volume customer inquiries, billing questions, service requests, or account support preferred.
- Must have the ability to type 60 to 65 WPM.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.