We’re currently sourcing for multiple Customer Service Representatives with Tier 1 technical support responsibilities across several teams. These roles focus on delivering a high-quality customer experience through professional, solutions-focused interactions in fast-paced, high-volume environments.

These positions are hybrid for candidates in the Kansas City metro area, combining remote flexibility with in-office collaboration as needed.

In these roles, you’ll support customers across phone, email, and live chat by answering questions, resolving issues, and providing basic technical troubleshooting. Ideal candidates are strong communicators who enjoy problem-solving, can navigate systems confidently, and know when to escalate more complex concerns.

What You’ll Be Doing
• Handle inbound customer support across phone, email, and chat
• Provide Tier 1 technical support, including basic troubleshooting and issue resolution
• Diagnose issues, determine root cause, and follow standard workflows
• Accurately document interactions and resolutions in internal systems
• Escalate more complex technical issues to appropriate teams
• Stay up to date on products, services, and system updates
• Communicate trends, feedback, and recurring issues internally

What We’re Looking For
• Customer-focused mindset with the ability to balance empathy and efficiency
• Strong verbal and written communication skills
• Comfort walking customers through basic technical solutions
• High attention to detail and ability to follow structured processes
• Ability to manage multiple tasks in a high-volume environment
• Proficiency with Microsoft Office and web-based systems

Qualifications
• High school diploma or GED required
• At least 1 year of customer service experience in a call center or support environment
• Previous exposure to technical support or troubleshooting is a plus

Schedule and Compensation
• Contract opportunities
• $18/hour
• Hybrid schedule (Kansas City metro candidates only)

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.