Customer Service Representative – Tier 1 Support (Contract)

We’re seeking a Customer Service Representative with Tier 1 technical support responsibilities to deliver a high-quality customer experience through professional, solutions-focused interactions. This role supports customers across phone, email, and live chat by answering questions, resolving issues, and providing basic technical troubleshooting while ensuring accurate and timely resolution.

This position is well suited for someone who enjoys problem-solving, can explain technical information in a clear and calm way, and thrives in a fast-paced, high-volume environment. You’ll also partner closely with internal teams by identifying trends, escalating issues when appropriate, and contributing to process improvements that enhance the customer experience.

Key Responsibilities
• Answer incoming phone calls, emails, and live chats
• Provide Tier 1 technical support, including basic troubleshooting and issue resolution
• Diagnose customer issues, determine root cause, and follow standard resolution paths
• Accurately document customer interactions and technical issues in internal systems
• Escalate complex or unresolved technical issues to the appropriate teams
• Maintain current knowledge of products, services, and system updates
• Communicate customer feedback and recurring issues to internal stakeholders

Preferred Skills and Experience
• Strong customer service mindset with the ability to balance empathy and efficiency
• Excellent verbal and written communication skills
• Comfort providing basic technical support and walking customers through solutions
• Strong attention to detail and ability to follow defined processes
• Proficiency using Microsoft Office applications and web-based systems
• Ability to manage multiple tasks in a high-volume support environment

Minimum Qualifications
• High school diploma or GED
• At least 1 year of customer service experience in a high-volume call center or support environment
• Previous exposure to technical support, troubleshooting, or product support is a plus

Schedule and Compensation
• Contract role
• $18/hour
• After training, an 8-hour shift scheduled anytime between 8:00 AM and 9:00 PM

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.