Are you passionate about helping people and looking to grow in the insurance and employee benefits field? We are seeking a dedicated Customer Service Representative to join our S125 Client Service Center team. In this role, you’ll support participants and employer plan administrators with questions related to Section 125 benefit plans, health insurance, and claims processing.

Key Responsibilities:
Answer inbound calls from both active and former employees of client companies, as well as from employer plan administrators
Educate callers on S125 benefit products, policies, procedures, and relevant IRS guidelines
Use internal tools and software to document interactions, escalate cases, and ensure accurate data entry
Research and resolve customer issues with professionalism and attention to detail
Collaborate with internal teams by escalating tasks or documentation as needed
Develop and maintain a foundational understanding of employee benefits products

Preferred Qualifications:
Associate’s Degree (preferred)
1+ year of experience in customer or client service
Contact center or call center experience (preferred)
Experience with employee benefits, health insurance, or claims handling (preferred)
Strong computer and multitasking skills
Effective communication, organization, and problem-solving abilities

If you’re motivated to make a difference and want to work in a supportive, fast-paced environment, we encourage you to apply today!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.