Job Summary

We are seeking a Customer Service Representative for a direct hire opportunity in Irvine, CA. This customer-facing role is ideal for someone who enjoys helping people, asking the right questions, solving problems, and building long-term client relationships.

As the first point of contact for current and prospective customers, you will support customers by phone, email, walk-in, and at their place of business. You will prepare estimates, manage work orders, coordinate with production, and help ensure orders are completed accurately and on time.

This opportunity offers a positive, team-oriented environment with daily collaboration, supportive leadership, and a clear path for continued learning and professional growth. The role is a strong fit for someone who thrives in a fast-paced setting, enjoys variety, and wants to develop both customer service and sales skills.

Key Responsibilities

- Serve as the initial point of contact for customers by phone, email, walk-in, and in-person business visits.
- Prepare estimates, enter and manage work orders, and support timely delivery of completed orders.
- Ask thoughtful questions to understand customer needs and communicate details clearly to the production team.
- Build strong customer relationships by converting prospects into long-term clients.
- Manage multiple customers, orders, and projects while maintaining accuracy and organization.
- Participate in daily team meetings, follow customer communication standards, and support business and marketing initiatives.

Compensation and Benefits

- Salary range: $41,600 to $52,000 per year.
- Job type: Direct hire.
- Location: Irvine, CA.

Required Qualifications and Skills

- Support customer inquiries, estimates, order entry, and follow-up across phone, email, and in-person channels.
- Manage multiple customer projects and communicate order details clearly to internal production teams.
- Build client relationships through responsive service, consultative communication, and strong follow-through.

- 1 to 2 years of experience in a customer-facing role in any industry.
- High school diploma or equivalent required.
- Comfortable communicating professionally with customers in person, by phone, and by email.
- Strong organization, attention to detail, listening skills, and follow-up ability.
- Outgoing, responsive, eager to learn, and able to work with a strong sense of urgency.
- Team-oriented with the ability to collaborate effectively with internal departments.
- Proficient with modern software, including Google Workspace and Microsoft Office.
- At least intermediate experience using AI tools in a professional setting.
- Able to work under pressure while producing high-volume, high-quality work.
- Able to sit and view a computer screen for extended periods of 4 or more hours.

Preferred Qualifications

- 2 to 3 years of retail or counter sales experience preferred.
- Experience in a production or manufacturing environment.
- Understanding of materials, production processes, or order workflow.
- Experience building quotes and bids quickly and accurately.
- Experience entering estimates and invoices in an order management system.
- Familiarity with tools such as Claude, Grok, ChatGPT, order and production management software, Google Workspace or Arc.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.