Customer Service Representative / Dispatcher Apply Now Our client is seeking a dependable and customer-focused Customer Service Representative (CSR) to support customers throughout the Dallas–Fort Worth area. This position is responsible for answering incoming calls, explaining available services, scheduling appointments, and dispatching and routing field technicians to daily jobs. The ideal candidate is an organized, professional communicator who can manage multiple priorities while providing an excellent customer experience.

Customer Service Reps (CSR) Core Responsibilities:
Answering the phones
Explaining our services to potential clients
Manage the customer experience
Scheduling of appointments
Dispatch, routing, and scheduling of jobs for our technicians
Shift: 8 hour daytime shift, full-time in office
Availability: General workday is Monday through Friday, occasional weekend availability may be required
Customer Service Representative (CSR) Qualifications:
Excellent customer service and telephone skills
Excellent written and oral communication skills
Proficiency in Microsoft Office Suite
Experience in the plumbing, restoration, or construction industries- a plus but not required
Experience using Salesforce is a plus but not required

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.