Job Summary

We are seeking an experienced Customer Service Representative for a temp-to-hire, fully remote opportunity supporting customer care operations in the insurance industry. This role is ideal for a high-performing call center professional who thrives in a fast-paced environment, enjoys helping customers, and can maintain excellent accuracy while managing a high volume of phone-based interactions.

This opportunity offers the chance to join a growing, team-oriented environment with supportive leadership, clear performance expectations, and a strong focus on service quality. The right candidate will be dependable, self-motivated, and comfortable working independently in a remote setting while staying closely connected with team members and management.

Key Responsibilities

- Handle a high volume of inbound and outbound customer calls in a professional, efficient, and customer-focused manner.
- Accurately document customer interactions, notes, requests, and updates in real time.
- Navigate multiple software systems while actively listening, responding, and resolving customer needs.
- Process requests, update records, and follow established procedures and compliance guidelines.
- Meet and exceed productivity, accuracy, quality assurance, and customer satisfaction expectations.
- Collaborate with team members and leadership in a remote call center environment.

Compensation and Benefits

- Pay: $20.00 to $21.00 per hour.
- Job type: Temp-to-hire.
- Work arrangement: Fully remote.
- Location: Spokane, WA.

Required Qualifications and Skills

- Handle high-volume customer service calls while delivering a positive customer experience.
- Document customer information quickly and accurately during live phone interactions.
- Use multiple computer systems simultaneously to research, update, and resolve customer inquiries.
- Maintain a minimum performance standard of 8,000+ KPH.

- Minimum 3 years of Customer Service Representative experience.
- Prior call center experience strongly preferred.
- Demonstrated ability to consistently achieve 8,000+ keystrokes per hour.
- Strong data entry skills with excellent accuracy and attention to detail.
- Exceptional verbal and written communication skills.
- Excellent phone presence, active listening skills, and professional customer service approach.
- Ability to multitask effectively while maintaining accuracy and quality.
- Strong note-taking skills during customer interactions.
- Stable work history with consistent employment tenure.
- Strong computer proficiency and ability to learn new systems quickly.
- Demonstrated success working in a remote or hybrid work environment.
- Ability to provide professional references who can verify performance, reliability, and remote work effectiveness.

Preferred Qualifications

- Insurance industry experience is a significant plus.
- Experience using CRM, ticketing, or customer management systems.
- Experience supporting high-volume customer service or call center operations.
- Proven history of meeting productivity, quality, and customer satisfaction metrics.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.