Job Summary

We are seeking a part-time Customer Service Representative to support a growing mortgage servicing call center team in Jacksonville, FL. This in-office opportunity is ideal for customer-focused professionals who enjoy helping people, solving account-related questions, and working in a structured financial services environment.

As a Mortgage Customer Service Representative, you will assist customers throughout the life of their mortgage account, including payments, billing questions, escrow, taxes, insurance, account updates, and delinquent account resolution. This role offers a supportive team setting, clear training, performance coaching, and the opportunity to build a long-term career path through a contract-to-hire arrangement.

This is a great fit for candidates with experience in customer service, call centers, collections, banking, mortgage servicing, or loss mitigation who are looking for a stable part-time schedule and meaningful customer interaction.

Key Responsibilities

- Handle inbound and outbound customer calls in a professional, courteous, and customer-focused manner.
- Assist customers with mortgage account inquiries, payments, billing questions, account updates, escrow, taxes, insurance, and loss mitigation options.
- Help resolve delinquent accounts by collecting payments, discussing available solutions, and following established procedures.
- Accurately document customer interactions, account activity, and follow-up actions while navigating multiple computer systems.
- Communicate with internal departments to help ensure timely resolution of customer concerns.
- Maintain compliance with company policies, procedures, call quality standards, and applicable financial services regulations.

Compensation and Benefits

- Pay: $17.50 per hour.
- Job Type: Part-time.
- Work Arrangement: In-office position in Jacksonville, FL.
- Contract-to-Hire Opportunity: 6-month temp-to-perm assignment.
- Training Start Date: June 29.
- Available Schedules:
- 10:00 AM to 2:00 PM.
- 2:00 PM to 6:00 PM.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.