Customer Support & Data Coordination Specialist

We are seeking a reliable and detail-oriented professional to join a fast-paced service team supporting infrastructure-related requests. In this role, you will interact with a variety of callers, gather critical project details, and accurately document information to ensure proper coordination with third-party partners.

This position is ideal for someone who enjoys helping others, can stay organized under pressure, and is comfortable working across multiple systems while handling a steady volume of calls.

What You’ll Do:

-Respond to incoming calls from homeowners, contractors, engineers, and related parties
-Collect and verify project details, including location information using mapping tools
-Accurately enter and update data within internal systems
-Communicate clearly and professionally to guide callers through the process
-Ensure all information is documented with a high level of accuracy
-Maintain composure and professionalism during high-volume or time-sensitive situations

What We’re Looking For:

-Strong customer service mindset with a helpful, solutions-focused approach
-Excellent listening, communication, and problem-solving skills
-Ability to multitask and navigate multiple applications simultaneously
-Solid typing and data entry skills (40+ WPM preferred)
-Comfortable working with web-based tools and programs such as Microsoft Office and virtual communication platforms
-Ability to stay calm and courteous in challenging interactions
-Previous experience in a customer-facing or call center environment is a plus
-High school diploma or equivalent required

Schedule & Training:

Full-time schedule with shifts available during daytime and evening hours
Some roles may include rotating schedules and weekend coverage


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.