We are looking for Customer Service Representatives in Jacksonville, FL!  

Location: Jacksonville, FL (Gate Parkway - 32256)

Pay: up to $21.00/hour

Type: Temp - June 1, 2026 – September 1, 2026

About the Role
We are seeking Customer Service Representatives to join a fast-paced, service-driven environment supporting a variety of business segments including real estate, insurance, escrow, and technical services. This is a great opportunity for individuals who thrive in a structured, high-volume setting and are confident handling both routine and escalated customer inquiries.

Schedule
Monday – Friday:
11:00 AM – 8:00 PM EST or 11:30 AM – 8:00 PM EST
Mandatory Overtime: 1 Saturday per month (9:00 AM – 3:00 PM EST)

Key Responsibilities
Handle inbound customer calls and service requests across multiple business lines
Resolve 1st and 2nd tier customer inquiries, including escalations
Verify account and contact information accurately
Investigate and resolve customer issues, ensuring timely follow-up
Maintain detailed logs, reports, and records
Coordinate with internal departments and offshore teams as needed
Assist with billing inquiries, order processing, and account tracking
Proactively identify and resolve customer concerns
Ensure compliance with company policies, procedures, and data security standards

Required Qualifications
1–2 years of customer service or related experience
Strong communication and problem-solving skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to navigate multiple systems and data entry platforms
Experience handling escalations and working in a structured process environment
High attention to detail and ability to multitask

Preferred Skills
Call center experience (highly preferred)
Billing resolution and order processing experience
Spreadsheet tracking and data management
Familiarity with compliance-driven environments

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.