Position Overview:

We are seeking a reliable and detail-oriented Customer Service Representative to support a high-volume call center environment. This role requires strong communication skills, the ability to manage a high volume of inbound and outbound calls, and accurate data entry. The ideal candidate is punctual, organized, and thrives in a fast-paced setting.

Key Responsibilities:

Handle a high volume of inbound and outbound customer calls in a professional and efficient manner
Provide accurate information and resolve customer inquiries, issues, and requests
Enter and update customer information in internal systems with a high degree of accuracy
Maintain detailed and accurate records of customer interactions
Follow established processes, scripts, and service standards
Escalate complex issues to the appropriate team when necessary
Meet or exceed performance metrics related to call volume, response time, and quality
Maintain a positive and professional demeanor in all customer interactions

Required Qualifications:

Previous customer service experience, preferably in a call center or high-volume environment
Strong data entry skills with attention to detail and accuracy
Excellent verbal and written communication skills
Ability to multitask and manage time effectively
Strong reliability and punctuality
Basic computer skills and familiarity with customer service systems
Ability to work onsite in a structured, team-oriented environment

Preferred Qualifications:

Experience working with CRM systems or call center software
Ability to handle high-pressure situations and de-escalate customer concerns
Experience meeting or exceeding performance metrics in a call center setting

What We’re Looking For:
Dependable individuals who show up consistently and on time
Strong communicators who can build rapport quickly
Detail-oriented professionals who take pride in accuracy
Team players who can thrive in a fast-paced, high-volume environment

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.