Customer Care Specialist (Health & Wellness Focus)

Are you a compassionate communicator who thrives on helping others? We aren’t looking for your "average" call center agent. We are looking for a dedicated Customer Care Specialist with a servant’s heart and a genuine passion for the health and wellness industry.

In this role, you’ll be more than just a voice on the phone—you’ll be a trusted advisor helping clients navigate wellness products for their entire family, from children’s vitamins to pet care. If you are patient, proactive, and love solving puzzles, you’ll fit right in with our casual, collaborative team.

What You’ll Be Doing
Heart-Centered Service: Take incoming orders via phone and email, providing a patient and premium experience for every client.

Wellness Guidance: Use your product knowledge to suggest complementary items (upselling) that truly benefit the client’s health goals.

Logistics & Troubleshooting: Manage auto-shipment schedules and act as a detective to resolve any shipping or delivery hiccups.

Order Management: Process returns to vendors and handle administrative tasks with high accuracy.

Constant Correspondence: Maintain professional, clear, and warm written communication via Outlook.

What We’re Looking For
The "Servant’s Heart": You find genuine joy in being helpful and staying patient, even during complex situations.

Tech Savvy: Proficiency in MS Office (Word, Excel, and Outlook) is a must.

Communication Pro: You have a "smile" in your voice on the phone and a polished, professional touch in your emails.

Problem Solvers: You can multi-task without breaking a sweat and love finding "win-win" solutions for clients.

Experience: Previous experience with order processing, auto-shipping platforms, or health products is a major plus.

Pay: $17.00 – $18.00 per hour.

Environment: Very casual and relaxed office atmosphere—we want you to be comfortable while you work!

Impact: You’re helping people (and their pets!) live healthier lives every single day.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.