We are seeking a motivated and customer-focused Customer Service Representative to join our growing client. This is an entry-level, training-oriented role and serves as the first point of contact for customers.
The CSR I plays a key role in delivering timely, accurate, and friendly support for standard inquiries, order processing, and general assistance. As a liaison between the company and its customers, you’ll help ensure every interaction reflects our commitment to exceptional service and high-quality support.
This role is ideal for individuals eager to learn, grow, and build a strong foundation in customer service, best practices, product knowledge, and internal systems, with opportunities for advancement within the Customer Service team.

Key Responsibilities
- Respond to customer inquiries via phone and email with professionalism, accuracy, and efficiency
- Process purchase orders, ensuring accurate entry, tracking, and communication related to fulfillment, shipping, and backorders
- Provide customers with accurate product information, including specifications, applications, and compatibility details
- Collaborate cross-functionally with Accounting, Custom, Warehouse, Quotes, and - - Customer Service teams to ensure timely and accurate resolution of issues
- Utilize Salesforce and Fishbowl systems to manage customer orders, track inventory, and support efficient service delivery
- Develop and maintain a thorough understanding of products, services, and key policies, including Terms & Conditions, warranties, returns, and customization programs
- Accurately document all customer interactions and updates within the CRM system
- Maintain a professional, positive, and customer-focused demeanor at all times
- Actively participate in internal communication channels (e.g., Google Groups and internal chat tools) to stay informed and aligned on current issues
- Partner with the quoting team to ensure quotes are accurate and aligned with customer and project needs

Qualifications & Skills
Education & Experience
- High school diploma or equivalent required
- 1–2 years of customer service or related experience preferred
- Core Competencies
- Strong verbal and written communication skills with professional phone and email etiquette
- Customer-oriented mindset with the ability to build rapport and trust
- Proficiency in CRM systems, Microsoft Office Suite, and order management tools preferred
- High attention to detail and accuracy
- Ability to multitask and manage priorities in a fast-paced environment
- Calm, positive, and professional demeanor under pressure
- Strong organizational and time-management skills
Language Skills
- Fluency in English required
-Additional languages are a plus

Be sure to apply today!


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.