Customer Service Representative

Full-Time | Onsite | Exceptional Perks

We are seeking a detail-oriented and customer-focused Customer Service Representative to join a growing, team-oriented organization known for its outstanding work environment and long-term employee retention.

This role is ideal for someone with order entry and customer service experience who enjoys working in a fast-paced environment while providing excellent support to customers and internal teams.

Key Responsibilities

Answer incoming customer phone calls in a professional and friendly manner

Enter customer orders accurately into the company ERP system

Process orders received via phone, email, EDI, and eCommerce platforms

Review and manage EDI orders for accuracy and completion

Track orders and provide customers with order status updates and notifications

Respond to customer inquiries regarding orders, products, and general information

Transfer calls to Technical Support staff as needed

Maintain accurate records and support overall customer satisfaction initiatives

Required Qualifications

Prior experience in customer service and order entry

Strong data entry and attention to detail

Comfortable handling a high volume of phone and email communication

Experience working with ERP systems, EDI, or eCommerce orders is a plus

Excellent communication and organizational skills

Reliable, team-oriented, and customer-focused mindset

What’s in It for You

Positive, supportive, and collaborative work environment

Onsite perks including complimentary drinks and snacks

Company-sponsored luncheons

Fully paid medical insurance for the employee

Quarterly performance bonuses

Long-term stability with a company that values its employees

Why Join This Team?

This organization is known for treating employees well, investing in their people, and creating a workplace where individuals can grow and succeed long term. If you’re looking for more than just a job - and want to be part of a company that truly values its team - this is an excellent opportunity.

Contact Claudia Scrofani with AppleOne Ventura for immediate consideration!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.