Are you a customer-focused professional who thrives on helping people over the phone? We are seeking an experienced Customer Service Representative to join a growing transportation technology organization in Renton, WA. This role is ideal for someone who brings strong prior phone-based customer service experience and enjoys resolving issues, answering questions, and delivering exceptional service every day.

Position Overview

The Customer Service Representative serves as the first point of contact for customers, partners, and account holders. This role is heavily phone-focused and requires confidence, professionalism, and the ability to manage a high volume of inbound and outbound calls while maintaining a positive customer experience.

Key Responsibilities

Handle a high volume of inbound and outbound customer calls with professionalism and efficiency

Provide clear, accurate information regarding accounts, services, billing, and general inquiries

Research and resolve customer issues from start to finish

Document all interactions accurately in CRM and tracking systems

Escalate complex concerns appropriately while maintaining ownership of the customer experience

Process account updates, adjustments, and follow-ups as needed

Maintain quality standards and meet performance metrics for responsiveness and accuracy

Qualifications
Required

Previous customer service experience over the phone (call center or high-volume phone support strongly preferred)

Strong verbal communication skills and professional phone etiquette

Ability to stay calm and solution-oriented under pressure

Strong problem-solving skills and attention to detail

Basic proficiency with Microsoft Office and CRM systems

Reliable attendance and punctuality

Preferred

Experience supporting technical products or service-based industries

Bilingual abilities are a plus

Why Work Here?

This opportunity supports the mission of the client, a global leader in transportation technology and mobility solutions. The organization values innovation, collaboration, and customer excellence. Team members are empowered to contribute ideas and grow professionally in a stable, forward-thinking industry.

Additional Benefits:

Free on-site parking

Convenient access to public transportation

Supportive team environment

Opportunity for long-term career growth

Schedule & Work Environment

On-site position in Renton, WA

Structured schedule

Professional office setting

If you bring strong phone-based customer service experience and are looking to join a stable organization where your communication skills truly matter, we would love to hear from you.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.