Customer Service Representative
Full-Time | Remote | Temp-to-Hire

Position Summary

A national organization is seeking a full-time Remote Customer Service Representative to support a high-volume contact center environment. This role focuses on managing inbound and outbound customer interactions, processing documentation, and accurately updating customer records within internal systems.

This is not a technical support or general administrative role. The ideal candidate is comfortable working on a headset throughout the day, handling a steady flow of calls, navigating multiple systems simultaneously, and delivering professional, customer-focused service in a fast-paced environment.

The first 90 days are structured and performance-driven, with clear expectations, measurable KPIs, and ongoing coaching. Candidates must be comfortable working within defined processes and accountability metrics.

Key Responsibilities
• Process incoming documentation and accurately enter customer information
• Handle inbound and outbound calls to resolve customer inquiries
• Respond to email-based service requests
• Research and resolve routine to moderately complex issues; escalate when appropriate
• Coordinate with internal departments to address customer concerns
• Document all interactions and maintain accurate customer records
• Prioritize daily workload to meet service and performance standards
• Participate in team initiatives and contribute to process improvement efforts
• Perform additional duties as assigned

Required Qualifications
• High school diploma or equivalent
• Minimum 1 year of recent consumer-facing customer service experience (within the last 3 years preferred)
• Strong written and verbal communication skills
• Typing speed of at least 40 WPM (or 8,000 KPH) with 95%+ accuracy
• Comfortable multitasking across multiple systems while on live calls
• Professional and clear phone presence
• Ability to thrive in a high-volume, fast-paced environment
• Comfortable in a structured, KPI-driven training and performance setting

Preferred Experience
• Experience in a high-volume contact center environment
• Background in data entry with strong attention to detail
• Experience handling customer service via phone and email

Success Factors
• Strong commitment to customer service excellence
• Ability to stay organized while managing multiple priorities
• Clear and professional communication across phone and email
• Comfort with structured processes, documentation standards, and performance metrics

Additional Information
• Temp-to-hire opportunity
• Background check required
• High level of accuracy and efficiency in data entry is essential
• Average call volume: 30–40 calls per day (typically 5–15 minutes per call)


Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.