We’re looking for a personable, solutions-driven Customer Service Representative to join our team. This role is perfect for someone who thrives on helping others, communicates with clarity and confidence, and enjoys being the friendly, reliable point of contact customers can count on. If you’re energized by problem-solving, multitasking, and creating positive experiences, you’ll feel right at home here.

About the Role
As a Customer Service Representative, you will be the voice of our organization—supporting customers through phone, email, chat, and internal ticketing systems. You’ll handle inquiries, resolve issues, process requests, and ensure every interaction reflects our commitment to exceptional service. This is a great opportunity for someone who enjoys building relationships, staying organized, and making a meaningful impact every day.

Key Responsibilities
Respond to customer inquiries via phone, email, and chat with professionalism, empathy, and accuracy
Troubleshoot issues, research solutions, and provide timely resolutions
Process orders, account updates, returns, and service requests
Maintain detailed and accurate documentation of customer interactions
Collaborate with internal teams (operations, sales, billing, technical support) to resolve complex issues
Identify recurring problems and share feedback to improve processes and customer experience
Meet or exceed performance metrics related to quality, response time, and customer satisfaction
Uphold company policies and maintain confidentiality of customer information

Qualifications
1–3 years of customer service experience (call center, retail, hospitality, or office environment)
Strong verbal and written communication skills
Ability to stay calm, patient, and solution-focused in challenging situations
Excellent organizational skills and attention to detail
Comfortable navigating multiple systems, screens, and software tools
Ability to work independently while contributing to a collaborative team environment
A positive attitude, strong work ethic, and genuine desire to help others

What We Offer
Competitive pay and benefits package
Opportunities for growth, cross-training, and career advancement
Supportive team culture with ongoing training and development
A role where your work directly impacts customer satisfaction and company success

If you’re passionate about delivering exceptional service and want to join a team that values your contributions, we’d love to hear from you. Please submit your resume

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.