A local client is looking to hire a Customer Service Specialist to join their team. This is a great opportunity for someone who is seeking stable work environment, training while being the first point of contact for customers. Some of the responsibilities include the following:
- Assist with complex customer inquiries, process orders and assist with inside sale activities while ensuring company compliance and medical device regulations
- Be the first point of contact to customers, providing high-quality service and support
- Investigate and resolve complex issues related to orders, complaints, and product inquiries
- Prepare export documentation and maintain accurate records
- Act as liaison between management and dealers/distributors.
- Process orders, issue quotes, RGA numbers, and handle returns
-Maintain critical databases and compile departmental reports
-Assist Accounts Receivable with credit and collection issues
-Coordinate with Inventory Control on consignments, leased equipment, and trials
-Source new sales opportunities through inbound leads, outbound calls, emails, and data analysis
-Collaborate with channel partners to build pipelines and close deals
-Ensure compliance with internal quality systems and global medical device regulations

Skills:
-Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
-Excellent verbal and written communication skills
-Pleasant telephone manner and strong customer service orientation
-Ability to multitask accurately in a fast-paced environment
-Spanish language skills are a plus (not required)
-Medical device industry experience preferred but not essential


If you are looking for the next step in your career an enjoy working closely with customers, be sure to submit your resume today!


Equal Opportunity Employer / Disabled / Protected Veterans

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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.