About the Role:
We are looking for a Customer Support Representative who excels in attention to detail, particularly in data entry, and is skilled in conflict resolution. This role requires the ability to manage a high volume of calls while maintaining professionalism and accuracy. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, we want to hear from you!
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Key Responsibilities:
• Handle a high volume of inbound calls and resolve customer inquiries promptly.
• Accurately enter and update customer data in CRM systems.
• Apply strong conflict resolution skills to address and resolve customer concerns effectively.
• Maintain detailed and accurate records of interactions and resolutions.
• Collaborate with internal teams to ensure timely and effective solutions.
• Uphold company policies and deliver service excellence consistently.
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Qualifications:
• Previous experience in customer support or call center environment preferred.
• Exceptional attention to detail in data entry and documentation.
• Strong problem-solving and conflict resolution skills.
• Ability to manage high call volumes while maintaining quality standards.
• Excellent verbal and written communication skills.
• Proficiency in CRM systems and Microsoft Office Suite.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.