We are seeking a Customer Service Representative (CSR) with strong experience handling high volumes of phone and email inquiries in a fast-paced, service-oriented environment. The ideal candidate is dependable, organized, and comfortable using multiple systems to support customer needs efficiently and professionally.

Key Qualifications:
Excellent work ethic and reliable attendance record

Strong communication skills, both written and verbal

Proficient in email correspondence, including grammar, formatting, and tone

Ability to handle high volumes of emails and calls while maintaining attention to detail

Comfortable working under deadlines and managing multiple priorities

Receptive to feedback and able to make prompt adjustments

Proficient in Outlook; able to manage inbox, calendar, and reminders

Familiar with CRM systems and able to learn new platforms quickly

Strong desire to learn, grow, and contribute to a team environment

Responsibilities:
Provide prompt, courteous, and accurate responses to customer inquiries by phone and email

Support order processing, account maintenance, and issue resolution

Maintain accurate and up-to-date customer records in CRM and related systems

Troubleshoot and resolve product or service issues, escalating when necessary

Assist with quoting and coordination of customer projects, including freight estimates

Manage a designated customer base or region and maintain strong working relationships

Work cross-functionally with internal departments to meet customer expectations

Ensure timely follow-up and resolution of open customer service issues

Maintain a professional and service-focused approach in all communications

Contribute to team goals and support continuous process improvements

Requirements:
High school diploma or GED required

Minimum 1–2 years of customer service experience, preferably in a high-volume setting

Proficient in Microsoft Outlook and Office Suite (Word, Excel, Teams)

Familiar with CRM or ticketing systems

Excellent organizational and time management skills

Strong written communication, spelling, and grammar

To Apply:
Submit your resume for immediate consideration. This is an excellent opportunity to join a reputable organization that values professionalism, teamwork, and customer satisfaction. Contact Claudia Scrofani with AppleOne Ventura for additional information.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.