We are seeking a dedicated Customer Service Representative to join our rapidly growing company. This role serves as the vital link between our organization and both current and potential customers. As a CSR, you will take ownership of resolving customer inquiries, complaints, and technical issues, always prioritizing customer satisfaction. We provide excellent training to ensure you develop a thorough understanding of our products, services, and company policies, empowering you to confidently assist customers, contractors, and dealers. You will manage a high volume of inbound and outbound communications, identify customer needs, provide tailored solutions, and seize opportunities to recommend additional products and services. Your role will also include order processing, troubleshoot technical challenges, and supporting project quoting and fulfillment processes. This is a remote position for now, with plans to reevaluate safe office work options. We’re looking for someone with strong communication skills, a positive and professional demeanor, and the ability to multitask and build lasting customer relationships. Join us as we grow, and take advantage of our supportive environment designed to help you succeed and advance your career.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.