Are you a proactive and customer-focused professional with a knack for problem-solving and excellent communication skills? Join our team as a Customer Service Representative, where you'll play a vital role in ensuring customer satisfaction and operational efficiency.

Key Responsibilities:
Customer Interaction:
Answer and triage customer phone calls through our support “hunt group,” providing solutions and addressing inquiries promptly.

Transaction Management:
Process sales quotations and orders, including data entry, lifecycle management, scheduling adjustments, and customer notifications.

Customer Records:
Maintain accurate and up-to-date customer information, documenting interactions and ensuring all responses align with customer expectations.

Cross-Functional Collaboration:
Act as the primary liaison between customers and internal teams, relaying customer requirements and coordinating with sales and operations teams.

Team Engagement:
Participate in team meetings, training sessions, and continuous improvement projects to enhance customer support services.

What We’re Looking For:
Exceptional communication and interpersonal skills.
Strong organizational abilities with attention to detail.
Proficiency in managing sales transactions and maintaining customer databases.
Ability to collaborate effectively across teams and take ownership of customer issues.
A proactive mindset with a commitment to continuous improvement.

Preferred Qualifications:
Bilingual – Japanese/ Korean/ Chinese / Spanish
Experience in customer service or support roles.
Familiarity with CRM systems and sales transaction management tools.
Ability to multitask and thrive in a fast-paced environment.

Why Join Us?
We value individuals who are dedicated to providing outstanding customer service and contributing to a positive team environment. In return, we offer competitive compensation, growth opportunities, and a supportive workplace culture.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.