Job Summary

We are seeking a Customer Service Rep-Manufacturing for a direct hire opportunity in San Fernando, CA. This role is ideal for a customer-focused professional with experience in manufacturing, supply chain, sales support, and cross-functional coordination.

The Customer Service Rep-Manufacturing will serve as a key point of contact for clients, helping ensure orders, communication, and service expectations are handled accurately and professionally. This position works closely with sales, production, shipping and receiving, and quality control teams to support customer satisfaction and smooth internal operations.

This is a strong opportunity for someone who enjoys building client relationships, solving problems, and contributing to a collaborative manufacturing environment. The company offers excellent benefits, growth opportunity, supportive leadership, and a team-oriented workplace where strong performance is valued.

Key Responsibilities

- Serve as a primary contact for customers, providing professional support related to orders, product availability, delivery status, and service needs.
- Coordinate with sales, production, shipping and receiving, and quality control teams to ensure customer requirements are communicated and fulfilled accurately.
- Process, track, and follow up on customer orders while helping resolve issues related to timelines, documentation, and service expectations.
- Support internal communication between departments to help maintain smooth workflow and timely customer updates.
- Build and maintain strong customer relationships through responsive communication, problem-solving, and follow-through.
- Assist with sales support, supply chain coordination, and general administrative tasks related to customer service operations.

Compensation and Benefits

- Salary range: $50,000 to $60,000 per year.
- Direct hire opportunity.
- Excellent benefits.
- Growth opportunity.
- Supportive leadership and team-oriented work environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.