Customer Service Representative (Remote – Equipment Required | Texas Only)

Pay Rate: $19.00/hour
Location: Remote (Work from Home) – TEXAS RESIDENTS ONLY
Assignment Type: Temporary Project
Start Date: Late April / Early May (Tentative)

IMPORTANT – TEXAS RESIDENTS ONLY
This role is strictly limited to candidates currently residing in Texas.
Applicants outside of Texas (including other U.S. states or countries) will not be considered.

IMPORTANT – REQUIRED EQUIPMENT (READ CAREFULLY BEFORE APPLYING)
This is a Bring Your Own Device (BYOD) position.

Candidates MUST have their own equipment that meets ALL requirements below.
Candidates who do NOT meet these requirements will NOT be considered under any circumstances.

Internet Requirements:
-Minimum: 20 Mbps download / 5 Mbps upload
-Preferred: 25+ Mbps download / 10+ Mbps upload

Computer Requirements:
-Processor: Intel i5 / AMD Ryzen 5 or better (preferred)
-RAM: Minimum 4 GB (8+ GB preferred)
-Storage:
-Minimum: 64 GB (30 GB free)
-Preferred: 128 GB SSD (50 GB free)
-Operating System:
-Windows 10 OR macOS 10.15 or newer

Additional Mandatory Requirements:
-Webcam (must be ON during training)
-Second monitor (REQUIRED)

About the Role
We are hiring Customer Service Representatives to support a government program, assisting individuals with application processing and eligibility services.

Key Responsibilities
-Review, assess, and process applications
-Contact clients to gather missing or required information
-Verify information and determine eligibility
-Manage case referrals and documentation
-Educate customers on services and requirements
-Maintain consistent communication with customers
-Perform additional duties as assigned

Minimum Qualifications
-High school diploma or GED
-2+ years of relevant experience (customer service, case management, or similar)
-Prior remote/work-from-home experience preferred
-Training Details (MANDATORY)
-Schedule: Monday–Friday, 9:00 AM – 5:30 PM EST
Duration: 30 days
Strict attendance required – no absences or schedule conflicts allowed
Missing training may result in removal from the project

Work Schedule
Monday–Friday
9:00 AM – 6:00 PM EST

Assessment & Screening
-Behavioral assessment required (must pass to be considered)
-7-year criminal background check
-Employment verification (1 employer)
-Education verification (High School Diploma or GED)

If you are a Texas resident, meet the equipment requirements, and are available for a temporary assignment, we encourage you to apply.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.