Job Summary Required Qualifications and Skills
We are seeking a Customer Service Rep for a temp-to-hire opportunity in Simi Valley, CA within the automotive and parts manufacturing industry. This role is ideal for someone who enjoys helping customers, staying organized, solving problems, and working in a fast-paced call center and office support environment.
The Customer Service Rep will support daily customer communication by answering phones, processing orders, responding to emails, resolving customer concerns, and assisting with sample requests. This is a strong opportunity for a detail-oriented candidate with excellent communication skills who is looking to build long-term stability with a supportive team. Training is available for the right individual, and the role offers room to grow in a professional customer care environment with positive teamwork and dependable leadership.
Key Responsibilities
- Answer incoming customer calls in a professional, helpful, and timely manner.
- Process customer orders accurately and follow up on order-related questions or issues.
- Respond to customer emails using clear, professional written communication.
- Resolve customer concerns by gathering information, identifying solutions, and escalating issues when needed.
- Process sample requests and maintain accurate records in a Windows-based environment.
- Multitask between phone calls, emails, order entry, and customer support duties throughout the day.
Compensation and Benefits
- Pay: $20.00 to $21.00 per hour.
- Job Type: Temp-to-Hire.
- Location: Simi Valley, CA.
- Vacation, holiday, and PTO available.
- Benefits are available after ninety days of employment.
- Answer customer calls and provide professional customer support.
- Process orders, customer emails, and sample requests accurately.
- Resolve customer issues while maintaining a positive customer experience.
- Manage multiple customer service tasks in a call center environment.
- Must complete a typing test with a minimum score of 45 WPM prior to interviewing.
- Must complete a writing sample prior to interviewing.
- Excellent verbal and written communication skills are required.
- Strong multitasking skills and the ability to stay organized in a fast-paced environment.
- Proficiency in a Windows-based environment is required.
- Experience using Google Docs and Gmail is required.
- 1 to 2 years of related customer service, call center, office support, or order processing experience is helpful.
- Ability to communicate professionally with customers and internal team members.
Preferred Qualifications
- Prior customer service or call center experience is a plus, but not required.
- Experience in automotive, parts manufacturing, distribution, or order processing environments is helpful.
- A positive attitude, willingness to learn, and ability to be trained on internal processes are preferred.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.