Job Title: Customer Service Representative
Location: Irvine, CA | Full-Time | On-Site

About the Role:
AppleOne has partnered with a local business that is looking for a friendly, dependable, and solution-oriented Customer Service Representative to join their team. In this role, you'll be the first point of contact for customers—answering questions, resolving issues, and providing exceptional service across phone, email, and/or chat platforms.

Key Responsibilities:
Respond to customer inquiries in a professional, timely manner
Resolve issues, provide information, and escalate cases as needed
Maintain detailed and accurate records of customer interactions
Process orders, returns, payments, or service requests depending on business needs
Collaborate with internal teams to ensure customer satisfaction
Stay up-to-date on products, services, and company policies to provide accurate information

What We’re Looking For:
3-5 years of customer service or call center experience preferred
Excellent verbal and written communication skills
Comfortable working with computers, CRMs, and handling multiple systems at once
Problem-solving mindset with a calm and empathetic approach
Ability to multitask and manage time effectively in a fast-paced environment

Nice to Have:
Bilingual abilities (a plus but not required)
Experience using Zendesk, Salesforce, or similar customer service tools

Sound like a fit?
Apply today—we’re excited to meet you and share more about the role and the team!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.