Now Hiring: Customer Service & Order Management Coordinator
Location: Ontario, CA
Pay: $27/hour (Direct Hire)
Schedule: Monday to Friday, 6:00 AM to 2:30 PM
Bilingual Spanish: Highly preferred

Are you someone who thrives in a fast-paced manufacturing environment and knows how to keep customers informed, orders accurate, and operations moving?

We are hiring a Customer Service & Order Management Coordinator for a direct hire opportunity in Ontario, CA. This is a great opportunity for someone with strong customer service experience, order processing skills, and a background in manufacturing or material handling.

If you are detail-oriented, proactive, and great at solving problems, we want to hear from you.

What You Will Do

Serve as the primary point of contact for customer inquiries by phone and email

Provide accurate information on products, pricing, lead times, freight, and company policies

Enter and verify sales orders for pricing, configurations, freight terms, and completeness

Confirm product availability, shipping details, and lead times

Coordinate with Sales, Accounting, and Operations to ensure smooth order fulfillment

Monitor open orders and proactively provide updates to customers

Resolve order discrepancies, shipping issues, and customer service concerns

Process returns, credits, and warranty requests

Maintain organized customer records in CRM/ERP systems

Generate invoices and support billing reconciliation as needed

Track customer issues from start to resolution while maintaining strong follow-through

Identify recurring issues and support process improvement efforts

What We Are Looking For

3+ years of experience in customer service, order management, or sales support

Experience in a manufacturing environment or material handling setting (required)

Strong communication and problem-solving skills

Experience working with CRM/ERP systems

Ability to manage multiple priorities with strong attention to detail

Professional and customer-focused approach

Bilingual Spanish is highly preferred

Why This Opportunity Stands Out

Direct hire opportunity

Stable weekday schedule with early shift hours

Competitive pay at $27/hour

Join a team where your communication, accuracy, and coordination skills make a real impact every day

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.