Job Summary

A growing manufacturing operation near Compton, CA is seeking a Customer Service / Order Entry Representative for a temp-to-hire opportunity. This role is ideal for a detail-oriented customer service professional who enjoys supporting customer accounts, processing orders accurately, and working closely with production, shipping, sales, and internal teams.

The Customer Service / Order Entry Representative will serve as a key point of contact for customers and outside sales representatives, helping ensure orders are entered correctly, updates are communicated clearly, and delivery expectations are met. This is a strong opportunity to join a stable, team-focused environment with supportive leadership, cross-functional collaboration, and the potential for long-term career growth.

Key Responsibilities

- Serve as the primary contact for customers and outside sales representatives regarding orders, account updates, and service needs.
- Enter, update, track, expedite, and modify customer orders within company systems.
- Coordinate with production, shipping, sales, and internal departments to support accurate and timely order fulfillment.
- Prepare estimates, obtain product quotes, assist with pricing analysis, and resolve customer inquiries or billing concerns.
- Maintain accurate customer records, monitor inventory levels, complete reconciliations, and support shipping documentation.

Compensation and Benefits

- Pay range: $49,920 to $56,160 per year.
- Schedule: Monday through Friday, 7:00 AM to 4:00 PM.
- Job type: Temp-to-hire.
- Location: Compton, CA.

Required Qualifications and Skills

- Support customer accounts and serve as the main contact for order-related needs.
- Process customer orders, new items, changes, quotes, and pricing requests.
- Coordinate with production, shipping, sales, and internal departments to support on-time delivery.
- Track inventory, maintain customer records, arrange shipping appointments, and issue shipping documentation.

- 3+ years of customer service experience.
- Experience with order entry, customer account support, administrative coordination, or related customer service functions.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Ability to learn new software systems and accurately maintain information in company systems.
- Strong communication, organization, problem-solving, and follow-up skills.
- High attention to detail with the ability to analyze information, resolve issues, and manage changing priorities.
- Ability to work effectively with customers, sales representatives, production teams, shipping teams, and internal departments.

Preferred Qualifications

- College degree preferred.
- Bilingual Spanish skills are a plus.
- Corrugated manufacturing industry experience preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.