Job Summary

We are seeking a Customer Service Manager for a direct hire opportunity in the Riverside, CA area with a growing manufacturing and operations-focused organization. This full-time leadership role is ideal for a customer-focused professional who enjoys leading teams, strengthening client relationships, improving service processes, and supporting long-term business growth.

The Customer Service Manager will oversee a team of Business Relations Executives, partner closely with Sales Engineers, and collaborate across Sales, Operations, Quality, Accounting, and other internal teams. This is a highly visible role with the opportunity to influence customer satisfaction, account retention, revenue growth, and operational efficiency.

This opportunity offers a collaborative and supportive work environment where leadership values teamwork, continuous improvement, accountability, and professional development. Candidates who are strategic, hands-on, relationship-driven, and passionate about delivering an exceptional customer experience will be well positioned for success.

Key Responsibilities

- Lead, coach, and develop a team of Business Relations Executives focused on customer satisfaction, account growth, and service excellence.
- Build and maintain strong relationships with key customers while identifying opportunities to expand existing accounts and increase long-term value.
- Partner with Sales Engineers to support territory growth strategies, new business opportunities, quotations, orders, and customer follow-up.
- Manage CRM activity, customer inquiries, account requests, issue resolution, and follow-through to ensure timely and accurate service.
- Collaborate with Quality, Accounting, Operations, Sales, and other departments to resolve customer concerns and improve internal processes.
- Analyze customer feedback, oversee Return Goods Authorizations, support QMS compliance, and recommend continuous improvement initiatives.

Compensation and Benefits

- Salary range: $85,000.00 to $95,000.00 per year.
- Employment type: Direct hire.
- Schedule: Full-time.
- Location: Riverside, CA area.
- Comprehensive benefits package.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.