Position Summary:
We are seeking a dynamic and results-driven Customer Service Manager to plan, lead, and oversee the daily operations of the Customer Service Department. This role is responsible for ensuring service excellence for both internal and external customers, maintaining high levels of satisfaction and retention, and guaranteeing compliance with quality standards and on-time delivery performance within distribution operations.

Key Responsibilities:

Supervise and coordinate the customer service team.

Manage orders, claims, returns, and delivery-related adjustments.

Coordinate with Sales, Warehouse, and Traffic/Logistics departments to ensure timely deliveries.

Handle critical situations such as damaged products, order errors, and delivery delays.

Prepare reports and performance updates for senior management.

Ensure compliance with internal policies and procedures.

Implement continuous improvement strategies in service and distribution processes.

Monitor key performance indicators (KPIs), including response times, delivery compliance, credit volumes, and customer satisfaction metrics.

Knowledge & Experience:

Customer service strategies and customer experience management.

Complaint resolution and claims handling.

Customer retention and loyalty programs.

Service KPIs and performance metrics.

Data analysis and reporting.

Proficiency in communication platforms (Email, Microsoft Teams, Zoom, WhatsApp).

Consumer protection regulations.

Food distribution and logistics processes.

Inventory management.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.