Customer Service Manager – Luxury Goods Industry
Are you an experienced Customer Service Manager with a strong background in EDI systems? We are hiring a Customer Service Manager in Renton, WA to lead our dynamic manufacturing team. This is an exciting opportunity for a motivated professional to oversee customer service operations, manage order processing via EDI platforms, and drive exceptional client satisfaction.
Key Responsibilities: Lead and mentor the customer service team to deliver timely, professional support to clients. Manage order entry, tracking, and invoicing using EDI platforms such as SPS Commerce and TrueCommerce. Collaborate closely with production, logistics, and sales departments to resolve customer issues and ensure on-time deliveries. Administer CRM and order management systems including Salesforce, SAP, Microsoft Dynamics 365, and ZenDesk to maintain accurate customer data. Identify and implement process improvements to boost efficiency and customer satisfaction. Utilize SEO tools like Google Analytics, Moz, SEMrush, and Google Search Console to enhance online visibility and support digital marketing efforts. Analyze service metrics and provide actionable reports to leadership. Train, coach, and develop customer service staff to meet company goals.
Qualifications: Minimum of 5-7 years’ experience managing customer service teams in manufacturing or distribution. Current hands-on EDI experience with ZenDesk, SPS Commerce, TrueCommerce, or Oracle NetSuite is mandatory and must be included on your resume. Proficiency with CRM and ERP platforms such as Salesforce, SAP, and Microsoft Dynamics 365. Strong analytical and reporting skills, with expertise in Excel and Power BI. Working knowledge of SEO best practices and digital analytics tools. Excellent leadership, communication, and problem-solving abilities.
This is a 100% Onsite role located in Renton, WA. Mon-Fri 8am - 5pm

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.