Are you an experienced customer service professional with a background in the financial industry? Are you passionate about delivering exceptional service and leading teams to success? We have an exciting opportunity for a Customer Service Manager to join our dynamic team!

Role Overview:
As a Customer Service Manager, you will play a crucial role in leading our customer service team to deliver outstanding support and assistance to our clients. You will be responsible for overseeing all aspects of the customer service department, including managing team performance, implementing process improvements, and ensuring that service standards are consistently met.

Key Responsibilities:
Lead and manage the customer service team, providing guidance, support, and mentorship to team members. Develop and implement strategies to enhance the overall customer service experience, with a focus on efficiency and effectiveness. Monitor and evaluate team performance, identifying areas for improvement and implementing solutions to address any issues. Collaborate with other departments to ensure a seamless and coordinated approach to customer service delivery. Handle escalated customer inquiries and complaints, ensuring prompt resolution and customer satisfaction. Analyze customer feedback and data to identify trends and opportunities for improvement. Develop and maintain policies, procedures, and standards for customer service operations. Stay informed about industry trends and developments, ensuring that our customer service practices remain up-to-date and aligned with best practices.

Qualifications: Bachelor's degree in Business Administration, Finance, or a related field. Minimum of 5 years of experience in customer service management, preferably in the financial industry. Strong leadership skills, with the ability to inspire and motivate team members. Excellent communication and interpersonal skills, with a customer-centric approach. Proven track record of delivering high-quality customer service and driving continuous improvement. Ability to effectively prioritize and manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office and customer service management software.

Why Join Us:
Competitive salary and benefits package. Opportunity for professional growth and development. Supportive and collaborative work environment. Opportunity to make a meaningful impact in the financial industry.

If you are a dedicated customer service professional with a passion for excellence and a background in the financial industry, we want to hear from you! Apply now to join our team and take the next step in your career.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf