Immediate need for Inside Sales Support / Customer Service Representative

A fast-paced and evolving manufacturing company under new, innovative leadership is seeking an experienced Customer Service / Inside Sales Support Representative. This role requires technical product knowledge and strong manufacturing industry experience. The right candidate can start immediately and has a clear growth path into a Sales Engineer role.

We’re looking for someone who is:

Technically minded and experienced in a manufacturing or industrial environment

Comfortable supporting complex customer needs and interfacing with multiple departments

Ready to roll up their sleeves, take direction, and operate with professionalism and urgency

Proficient in Excel, with ERP experience preferred

Thick-skinned and resilient, but also collaborative and customer-focused

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat

Provide product recommendations and technical support

Process orders, returns, and exchanges accurately

Manage customer portals and maintain detailed records of interactions

Coordinate with engineering, quality, manufacturing, and outside sales teams

Prepare quotes, presentations, and proposals

Follow up with internal teams on order and delivery status

Maintain and update internal sales metrics and backlog reports

Identify and qualify new leads through research and outreach

Assist with contract reviews and order review processes

Qualifications:

Strong background in manufacturing or technical environments

Experience in customer service, inside sales, or similar support roles

Ability to quickly grasp and explain technical products

High proficiency in Microsoft Excel, CRM systems, and preferably ERP software

Detail-oriented, organized, and effective under tight deadlines

Excellent written and verbal communication skills

Apply today for immediate consideration! Contact Claudia Scrofani with AppleOne Ventura for additional details.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.