We are seeking a Customer Service Hotline Agent to join our client's team in Berlin, VT! In this role, you will be the cheerful and helpful face of the program, providing excellent support to industry partners.
Location: 1755 US Route 302, Unit 3, Berlin, VT 05641
Pay Rate: $18.00/hour
Start Date: ASAP
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Type: Temp-to-Hire (after 520 hours minimum)
Key Responsibilities:
• Answer incoming calls and assist industry partners with inquiries
• Help users with password resets and application troubleshooting
• Provide information about program equipment and supplies
• Review invoices and payment histories with partners
• Perform accurate data entry and manage multiple computer screens during calls
Requirements:
• Strong verbal communication and customer service skills
• Positive, cheerful, and helpful attitude
• Dependable and punctual
• Proficient in data entry
• Ability to multitask and navigate multiple browser tabs simultaneously
• Familiarity with Outlook and basic Excel
Preferred Skills:
• Experience with tablet software
• Experience with printer hardware
Important Notes:
• Skills screening will be conducted (multiple browser tabs, Outlook use, basic Excel, phone manner, positive demeanor).
• This is a local hire position — no relocation assistance or per diem provided.



EEO/AA Employer/Vet/Disabled.

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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.