Are you a proactive problem-solver with a passion for delivering exceptional customer service? We’re looking for a Client Services & Operations Coordinator to join our client's team and help us maintain high standards of service, accuracy, and efficiency.

You will be:

-Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring that key information and documentation remains current
-Answer phones and respond to customer requests
-Identify, research, and resolve customer issues using the computer system
-Manage and maintain order pipeline
-Track and place customer inquiries in the computer system
-Monitor team mailboxes
-Make outbound phone calls as needed to resolve client inquiries and drive pipeline performance
-Provide customers with product and service information
-Follow-up on client delays for prompt resolution
-Research billing issues
-Recognize, document and alert the manager of trends in customer calls
-Recommend process improvements

Qualifications:
-Quality customer service skills
-You will use your strong attention to detail to maintain our quality standards.
-The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
-Highly proficient written and oral communication skills
-Excellent critical thinking, problem solving, and mathematical skills, along with sound judgment
-Strong attention to detail and the ability to work both independently and as part of a team
-Effective time management skills and the ability to meet deadlines
-Flexibility and willingness to work tasks assigned by management to meet Team, Client, and Department goals



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.