Your responsibilities will include:

Making approximately 60 outbound calls daily to connect with potential clients and secure appointments.
Professionally handling all incoming phone calls, utilizing a provided script to efficiently schedule service appointments.
Accurately documenting all customer interactions and feedback within our Dealership Management System.
Implementing effective follow-up procedures for individuals who do not immediately book an appointment.
Confirming scheduled appointments with customers to ensure seamless planning.
Maintaining a clear and up-to-date appointment board within the Business Development Center.
Actively rescheduling appointments for customers who were unable to attend their initial booking.
Collaborating closely with our sales and service teams to track appointment outcomes and arrange necessary follow-up.
Keeping our customer database accurate by updating any changes in client information.
Proactively contacting our existing customer base to inform them about current marketing incentives.
Responding promptly and professionally to inquiries received through our company website.
Engaging with online leads via both email and phone to convert inquiries into scheduled sales or service appointments.
Ensuring effective communication by informing relevant departments of newly set appointments.
Serving as a point of contact for customer concerns, ensuring they are directed to the appropriate manager for resolution and follow-up.
Consistently maintaining Customer Satisfaction Index (CSI) at or above company benchmarks.
Contributing to a positive and efficient work environment by keeping your workspace organized, clean, and safe.
Actively participating in required training programs to enhance your skills and knowledge.
Adhering to all company Safeguards policies and procedures.
Embodying and demonstrating our company's core values in all your interactions.
Maintaining a precise record of your working hours using our timekeeping system.
Complying with all established company guidelines and regulations.
Observing all Federal, State, Local, and Company safety regulations while performing your duties.
Performing other related duties as assigned to support the team's goals.
What we're looking for:

To excel in this role, you should be capable of performing each essential duty effectively. The requirements listed below represent the necessary knowledge, skills, and abilities.  


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.