Job Summary

We are seeking a Customer Service Call Center representative for a temporary to hire opportunity in La Palma, CA. This role is ideal for an entry-level customer support professional who enjoys helping people, resolving questions, and providing a positive caller experience in a fast-paced manufacturing-related environment.

As a Customer Service Call Center representative, you will be an important point of contact for customers, internal teams, and business partners. You will handle inbound calls, document information accurately, and support day-to-day service needs with professionalism and care.

This opportunity offers a great way to build call center, customer service, and office support experience with a team-oriented organization. Candidates who are dependable, positive, eager to learn, and comfortable communicating by phone can succeed in this role. You can expect a supportive work environment, guidance from leadership, and the chance to strengthen skills that are valuable across customer support and client care career paths.

Key Responsibilities

- Answer inbound customer service calls and provide timely, professional assistance.
- Listen to customer needs, gather accurate information, and help resolve routine questions or concerns.
- Document call details, customer information, and service updates in internal systems.
- Communicate with internal departments to support customer requests and follow-up needs.
- Maintain a courteous, patient, and solutions-focused approach during each customer interaction.
- Follow established call center procedures, quality standards, and confidentiality requirements.

Compensation and Benefits

- Salary: $46,800 per year.
- Job Type: Temporary to Hire

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.