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Customer Service/Banking Fraud

Job Post: CSR-1548-SLW[00]

  • Up to $33,300
  • Salt Lake City, 84116

. Responsible for reviewing the work of and assisting on-line customer service representatives. Duties may include: resolving complex inquiries and complaints on financial products/services from customers/branch employees upon escalation; processing the most complex on-line transactions; creating/delivering training on policies/procedural changes and new or enhanced services; changing customer profiles; observing representatives work and providing coaching and mentoring. Assists customers with hardware platform or software operating systems questions, troubleshooting customer issues related to the modem and/or navigational instructions through the internet. Works on special projects as assigned. May have defined sales goals/quotas (where applicable) including cross-sell and product referrals and/or quality objectives for the department: 12+ months customer service experience.
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Additional Skills

Call center background
Preferred Skills

AppleOne Representative Contact Info

Account Executive Name:
Steven Whittaker
Branch Phone:
Branch Fax:
(801) 561-5901
Address:
7090 South Union Park Ave Suite 110, Midvale, UT 84047