Job Post: CSR-1548-SLW
. Responsible for reviewing the work of and assisting on-line customer service representatives. Duties may include: resolving complex inquiries and complaints on financial products/services from customers/branch employees upon escalation; processing the most complex on-line transactions; creating/delivering training on policies/procedural changes and new or enhanced services; changing customer profiles; observing representatives work and providing coaching and mentoring. Assists customers with hardware platform or software operating systems questions, troubleshooting customer issues related to the modem and/or navigational instructions through the internet. Works on special projects as assigned. May have defined sales goals/quotas (where applicable) including cross-sell and product referrals and/or quality objectives for the department: 12+ months customer service experience.
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.
Call center background