Customer Support Representative (Rep I)

Location
Waltham, MA
Onsite to start, transitioning to hybrid after training

Assignment Details
Start: January 12, 2026
End: April 10, 2026
Pay: $15.00–$21.77 per hour
Schedule: Full-time
Openings: 1

Why This Role
This role is perfect for someone who loves helping customers, keeping things organized, and being part of the full order process from start to finish. You’ll be a key point of contact for customers and work closely with internal teams to ensure a smooth, accurate, and timely experience.

What You’ll Do
Support customers by phone and email with a professional, friendly approach
Process sales orders with high accuracy
Maintain customer and order details in CRM systems
Coordinate with internal teams to support order fulfillment and delivery
Follow up on orders and proactively resolve issues
Meet individual and team service goals
Work independently and assist with special projects as needed

What We’re Looking For
High school diploma or GED required
3–5 years of experience in a business or customer service environment
Strong communication and multitasking skills
Experience working with ERP and CRM systems
Comfortable using Microsoft Outlook
Detail-oriented, dependable, and team-focused

Nice to Have
SAP order processing experience
Salesforce experience

Work Setup
100% onsite during training, then hybrid
Full-day computer and desk-based work
Occasional lifting up to 25 lbs

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.