Job Summary
We are seeking a Customer Service Representative with manufacturing experience to support customers in the semiconductor industry. This role serves as a key liaison between customers, production, planning, and logistics, ensuring accurate order processing, timely communication, and high customer satisfaction.

Key Responsibilities
Serve as primary point of contact for customer inquiries, orders, and status updates
Process sales orders, change orders, and returns accurately
Coordinate with manufacturing, engineering, planning, and supply chain teams
Track production schedules, lead times, and delivery commitments
Communicate delays, revisions, and technical requirements clearly to customers
Maintain customer records, documentation, and reports
Support continuous improvement initiatives related to customer experience

Required Qualifications
Customer service experience in a manufacturing environment
Exposure to or experience in the semiconductor industry (preferred)
Understanding of production workflows, lead times, and quality requirements
Strong communication and problem-solving skills
Proficiency with ERP/MRP systems and Microsoft Office

Preferred Qualifications
Experience with semiconductor fabs, wafer processing, or equipment manufacturing
Familiarity with ISO, cleanroom, or quality-controlled manufacturing environments
Ability to read and understand technical documentation

For immediate consideration, apply today!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.