Job Title: Customer Service and Administrative Assistant
Location: Multiple Locations
Job Type: Full-Time - 40 hours a week

About the Role:
We are seeking a highly organized, detail-oriented, and customer-focused individual to join our client's team as a Customer Service and Administrative Assistant. These positions are ideal for someone who thrives in a dynamic environment, enjoys helping others, and excels at multitasking. You will be the first point of contact for our clients customers and play a key role in supporting our internal operations.

Key Responsibilities:

Customer Service:
*Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
*Resolve customer issues and complaints with empathy and efficiency.
*Maintain accurate records of customer interactions and transactions.
*Provide product/service information and support to ensure customer satisfaction.

Administrative Support:
*Perform general office duties including data entry, filing, and document management.
*Schedule appointments, meetings, and coordinate calendars.
*Assist with preparing reports, presentations, and correspondence.
*Support internal teams with administrative tasks as needed.

Qualifications:
*High school diploma or equivalent; associate or bachelor’s degree preferred.
*2+ years of experience in customer service or administrative support.
*Excellent verbal and written communication skills.
*Strong organizational and time-management abilities.
*Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
*Ability to work independently and as part of a team.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.